I just had to write you to tell you what a magnificent time we had on the Queenslander Tour. Getting there was a bit trying with not knowing if we could go until only a few hours before we were due at the airport because of the Icelandic volcano. It was worth the extra effort. After talking with you several times we had very high expectations that I must say were surpassed. We were a little disappointed to find that we were the only ones who made it to Milan and that another couple would join us later for only a few days. We can truthfully say that once we got there and met Sandy Gregory all our concerns were dismissed. We found her to be very service oriented, fun to be with, and knowledgable. This was a different way for us to travel, but everything was just great. We came to regard Sandy as a dear friend in a very short time. The hotels were quaint and romantic, the restaurants selected with care, the itinerary great. Sandy works really hard to make you proud of her and provide her clients with a memorable experience.

We definitely will keep Queenslander and your super staff and goals for quality service for touring in mind as we plan future trips.

Sincerely yours,
Richard

...More Than Delivered...
Sylvia, Italy's Great Cities Tour - April 2010

You probably do not remember this, but when I called you last fall asking for information on your company and your tours (because I had never heard of Queenslander), I explained that my mom had always wanted to go to Italy and never had the chance. I told you that 3 years ago, as she was battling breast cancer, I promised her that we would go as soon as we could. She looked forward to it all through her treatments, sort of like a bit of light at the end of a tunnel. That's how important this trip was to her and I remember asking you why I should trust you with it. And you told me. I just wanted you to know that you and Sandy more than delivered on what you told me that day. Thank you so much for making this trip so special for my mom. I will always be grateful.

And, yes, we are already looking forward to another trip in your capable hands! Keep adding destinations!

...Exceeded My Expectations!
Frank & Miriam, Italy's Great Cities Tour - September 2009

Hi Mark ~

I wanted to write you a note to tell you what a great trip we had. Your tour exceeded my expectations. I will fill out your survey soon. I wanted to thank you for the fantastic upgrade in Sorrento. The room suite was fabulous and a great ending to a wonderful tour. If you did not know this, (your tour captain) Susanna made this trip better than expected because of her as an individual and her knowledge of the art history and Italy. You have a real gem in Susanna...

...Miriam and I thank you for providing a memorable trip.

Again, thank you

Regards, Frank & Miriam DeCicco

Quality & Integrity
Madelaine, Italy's Great Cities Tour - Summer 2009

Dear Mark,

I thought I would be finished with my Post-Trip Survey by now but I keep getting interrupted and it’s still on my dining room table waiting to be finished. (I’ll send it soon, I promise!)

But I couldn’t wait until you got it in the mail to tell you what a GREAT trip I had. Thank you so very much, for all the upgrades, all the attention to detail you afforded me with this very important graduation trip with my daughter. We will never forget it. (And with 1500 or more pictures between the two of us, we have everything on record, so we won’t forget!)

What I was most impressed with is the quality and integrity of your tour captain, Dan Dieckhaus. I can’t tell you how much we adored him. He was thorough, courteous, helpful, entertaining and always sensitive as to how every member of the group was doing and whether or not they were enjoying themselves. He took all our preferences into consideration… He was always there early to remind us about our itinery or dining plans… Helped suggest different routes for walking tours… He took time to help us understand and plan our post-tour details with the train and other unknowns that we would be facing.

In a nutshell, we felt extremely well taken care of during our entire 10 day adventure on the tour. It was clear that Dan really wanted us to have a positive experience, and I will not hesitate to recommend Queenslander for any of my friends or family that wants a great tour of Italy. I can’t wait to go on another tour of yours with my husband!!

Please consider this my heartfelt testimonial of faith in your tour company. You definitely delivered what you promised and much, much more.

Thank you very much,
Sincerely,
Madelaine

Hotels Were First Class
Marilyn, Italy's Great Cities Tour

"Queenslander Tours are awesome! We went on the "Italy's Great Cities Tour" this summer and it was outstanding in every respect. Mark Story is a superb tour leader! The hotels were first class, the food was terrific, and visiting the selected sites was an absolute thrill. It just couldn't have been better! We regard it as the trip of a lifetime. A great deal of credit goes to Mark Story. He worked tirelessly and constantly to make sure everything worked out perfectly. We intend to go on many more tours with Queenslander. There isn't a better group anywhere!" 

Choices in Planning were Perfect
Jim, Branson Christmas Tour

"We salute you. We REALLY salute you!!! You TWO are amazing AND wonderful. You are truly pros AND perfectionists. Most folks work 4-8-10 hours/day. You two worked 24/6 on the trip. That does not even touch the many hours of prep and the many hours post event. Gosh, how can we thank you enough. The Branson Christmas Tour was a total and smashing success. It will be remembered by all for the total joy EVERYONE experienced. Your choices in planning and your constant decision-making AND deeds along the way were perfectly done...

...What you two Precious ones did blessed us with a treasure chest of Christian, wholesome, incredible memories and experiences. What an investment for our lifetimes. Truly we appreciate your most capable vision and coordinating. We thank you for making possible and scheduling all that we were able to enjoy. That was PERFECT!!! Bless you also for REMEMBERING my BIRTHDAY and being able to celebrate it with such dear and special Motorcoach Friends.

Again, do know -- "We LOVE our Queenslander Tours", and are anxious to do others and get more friends involved.

Details Were Important
Joe & Bette, Branson Christmas Tour

QueensLander did an AWESOME job on the tour!!! Attention to detail was key...entertainment both on the coach and off was world-class...Wow! What a team.  'We love our Queenslander Tours!" (Information available at www. Queenslander Tours.com)' 

Exceptional
Stephen and Linda Hadley, Great Cities Tour - September 2009

This was an exceptional tour -- the best overall experience of any we have taken -- thank you!!

Guides were Outstanding
Pat Clifton, Great Cities Tour - September 2009

The tour guides were all outstanding. Really knowledgeable and boasted great personalities. Where did you find them?

I have raved about the tour to friends since my return. It was well planned and more than lived up to my expectations.

Very Helpful & Quick to Respond
Richard and Michel, Great Cities Tour - October 2009

Mark was very helpful and quick to respond to all questions and concerns.

In Good Hands - Gold Standard
Lois, Red Hat Cruise

The Red Derby Chapter of The Red Hat Society in Colorado Springs recently returned from a cruise planned by QueensLander Tours.  Mark Storey, our trip leader, was at the very heart of making our adventure unforgettable.  Mark and his lovely wife, Courtney, ensured that our trip ran smoothly and made it come alive with their insightful perspective.  It was a teriffic trip in every way...we thoroughly enjoyed the activities they personally created for our Red Hatters. QueensLander Tours maintain a high level of customer satisfaction because of the care and attention to detail they put into every trip.  They offer interesting itineraries and work to make your trip the best value possible.  You will be in good hands from the moment you call them to the day you return home.  To fully experience the true flavor of travel, you need to go with QueensLander Tours.  It willl be the "gold standard" I will apply to all future trips!

Personal Service
Glenn & Suzanne, Grand Tour of Europe

The reason we like QueensLander is the personal service we get...compared to our experiences with [larger tour company], QueensLander provides an overall superior experience.

Best in Managing & Structure, Group Leader
John, Australia Tour

This letter is written in recommendation of Queenslander Tours. Our program took a group of 19 people on a tour of Australia that lasted 14 days. Our purposes were educational and recreational and our group ranged from 11 years to 84 years. We visited Sydney, Darwin, Alice Springs, Ayer's Rock, Cairns and Brisbane as well as New Zealand.

We found Queenslander Tour to be an ideal company for people who wanted to travel safely and desired to have flexible arrangements for a wide range of ages and interests. Our tour captain was able to make every arrangement without any anxiety or problems on the part of our group. People were able to take special interest side trips without any problems. The advice given about what to see and what not to see was flawless, and the choice of travel alternatives within a geographic area was exceptional. We have been doing travel programs for over 25 years, and we recommend Queenslander Tours as the best we have seen in all aspects of managing and structuring a trip.

We have been doing travel programs for over 25 years, and we recommend Queenslander Tours as the best we have seen in all aspects of managing and structuring a trip.

Even more important to us was the chemistry between the tour captain and the group. Our tour captain led and encouraged spiritual activity on the part of the group. When someone didn't want to participate they were not coerced, but the spiritual leadership was there. In addition to this, the group leader worked at developing friendships with members of the group and took special interest in our minority group - the children. We found the prices to be good, the leadership excellent and the spiritual nature of the leadership to be exceptional.

Continually Amazed at Performance, University President
David, Grand Australia Tour

Now that we have all returned safely and have once again taken up our respective appointments, I feel a need to sit down and write you regarding the tour to Australia.

I know that you have not been working with the travel business very long, especially considering your age, and this serves to confirm my feelings with respect to the great amount of organization and preparation that went in to the planning. I have been on many tours in my life and have had the chance to lead tours that have been organized by independent agents, and considering the amount of travel that we undertook and the occasional isolation that we were a part of, I can say without reservation that I was continually impressed and amazed at the quality and performance of you and your staff. The hotels were exceptional, the flights and transfers for our part were smooth, and the tours and tour guides were first class. All the tour participants were very pleased with the tour and this was indicated recently at our reunion when people travelled as far as Texas and Alabama for a four-hour reunion.

I would not hesitate in highly recommending Queenslander to anyone that might be considering the position of host.

I would not hesitate in highly recommedning Queenslander to anyone that might be considering the position of host. Thank you again for a tour well led.

Superior Service
Wylma, Australia Tour

Several parts of my trip were memorable to me including the attention given to the tour members from orientation to our flight over: It really made for a wonderful start to get to chat with the pilots on the flight deck of the 747 which Mark had arranged in advance. What an experience!

"...the attention given to the tour members from orientation to our flight over...made for a wonderful start..."

THE GREAT BARRIER REEF
I'm so glad Mark encouraged me to go snorkeling on the Great Barrier Reef; I wouldn't have done it if you hadn't. It was a feast for the eyes.

"...encouraged me to go snorkeling on the Great Barrier Reef...
it was a feast for the eyes."

TROPICAL FAR NORTH QUEENSLAND
The train trip to Kuranda was exceptional. It was nice to have some free (shopping!) time balanced with the tour; and it was very educational to go to the Tjapukai Cultural Center after that spectacular ride the SkyRail back down the mountains of the rainforest.