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Terms
&
Conditions
QueensLander®
Tours and its subsidiaries are
trading
names
of
Queenslander
International
LLC,
a
U.S.
business
registered
in
the
State
of
Colorado.
The
head
office
is
at
12835 E Arapahoe Road, Tower 1-550, Centennial, Colorado 80112 USA.
The
following
Booking
Conditions
form
the
basis
of
your
contract
and
you
should
therefore
read
them
carefully,
in
these
conditions,
QueensLander
means
'QueensLander
International
LLC,
Queenslander
International
Tours,
and/or
QueenslanderTours.com'.
Reference
to
SUPPLIERS
and
SERVICE
PROVIDERS
means
all
third
parties
who
provide
services
to
you
including
airlines
unless
otherwise
specified.
The
following
Booking
conditions
apply
to
all
bookings
with
QueensLander
or
through
QueensLander.
These
Booking
Conditions
supersede
any
others
expressed
in
other
QueensLander
s
or
marketing
organs.
CRUISE
&
TOUR
PRICING:
Prices
mentioned
on
this
website,
our
printed
collateral
and
advertisements
reflect
best
pricing
based
on
group
availability
with
our
suppliers.
Prices
and
availability
may
change
at
any
moment
without
notice.
Please
inquire
with
QueensLander
Tours'
reservations
for
the
latest
information
and
updates.
FUEL
SURCHARGES:
A
Fuel,
currency,
or
other
surcharge
may
occur
on
your
booking.
Please
inquire
with
reservations.
GROUP
Travel
Event
DEPARTURES:
QueensLander
will
work
diligently
to
ensure
all
scheduled
travel
events
depart
as
planned.
Assuming
a
minimum
total
group
size
of
15
(or
the
minimum
size
communicated
to
you
for
your
specific
Travel
Event)
passengers
the
departure
date
and
itinerary
will
remain
the
same.
However,
if
less
than
the
minimum
needed
for
the
travel
event,
the
program
will
be
offered
as
an
independent
travel
experience.
Clients
will
then
have
the
opportunity
to
continue
with
their
travel
plans
or
cancel
with
refund.
TRAVEL
SUPPLIERS'
CONTRACTS:
QueensLander
acts
as
an
agent
for
any
travel
arrangements
for
suppliers
of
air
and
land
services.
The
contracts
to
provide
your
travel
services
will
be
directly
between
you
and
the
suppliers
concerned.
Since
QueensLander
has
no
control
over
the
suppliers
or
their
employees
we
cannot
accept
responsibility
in
relation
to
such
arrangements
and
liability
rests
solely
with
the
supplier(s)
concerned.
Copies
of
relevant
suppliers
conditions,
which
will
apply
to
your
booking,
are
available
upon
request.
In
the
event
of
a
supplier
canceling
or
making
changes
to
your
booking(s)
we
will
endeavor
to
assist,
but
we
regret
we
cannot
accept
liability
nor
can
we
be
responsible
for
any
costs
or
expenses
you
may
incur
as
a
result.
BOOKING:
Bookings
are
accepted
by
phone,
fax
or
email.
Once
you
have
booked
particular
arrangements,
our
travel
event
APPLICATION
must
be
completed
and
signed
by
the
lead
passenger
participant
(must
be
over
21
years
of
age)
on
behalf
of
the
whole
party
confirming
your
acceptance
of
these
Booking
Conditions.
QueensLander
will
confirm
your
arrangements
via
a
Confirmation
Invoce
(a
letter
of
receipt
delivered
digitallly
vai
email
or
hardcopy
via
US
Mail),
upon
receipt
of
the
signed
travel
event
APPLICATION
and
receipt
of
the
appropriate
deposit/full
payment,
so
that
your
QueensLander
travel
event
is
secured.
The
contract
comes
into
effect
when
the
Confirmation
Invoice
is
issued
by,
or
on
behalf
of,
the
relevant
supplier
or
QueensLander.
Sometimes,
we
are
unable
to
confirm
certain
arrangements
immediately
(e.g.
where
accommodation
is
only
available
upon
request
or
in
certain
group
cruise
or
tour
scenarios).
In
this
case,
a
contract
for
the
services
will
only
come
into
existence
once
we
have
specifically
confirmed
that
those
services
have
been
booked
even
if
we
have
issued
a
Confirmation
Invoice
in
the
meantime.
In
this
situation,
a
contract
for
all
services
we
can
confirm
immediately
will
come
into
effect when
we
issue
a
Confirmation
Invoice.
Please
ensure
you
check
all
details
of
your
Confirmation
Invoice
and
all
other
documentation
(including
airline
tickets)
immediately
on
receipt.
Please
inform
us
immediately
if
anything
appears
to
be
incorrect
as
it
may
not
be
possible
to
make
changes
at
a
later
stage.
We
regret
we
cannot
accept
any
liability
if
we
are
not
notified
of
any
inaccuracies
in
any
documentation
within
seven
(7)
days
of
our
sending
it
to
you.
CONTRACT
OF
SERVICES:
Your
contract
comes
into
existence
when
a
Confirmation
Invoice
is
issued
by,
or
on
behalf
of,
the
relevant
supplier
or
QueensLander.
PAYMENT:
A
refundable
deposit
of
$500
per
person
is
required
at
the
time
of
booking
for
all
deluxe
Italy
tours.
In
some
instances
of
independent
travel,
a
non-refundable
deposit
amount
may
apply
for
your
specific
travel
event.
We
strongly
recommend
that
you
purchase
a
Travel
Protection
Plan
and
pay
all
the
applicable
premiums
at
the
same
time,
to
ensure
that
you
are
protected
in
the
event
of
having
to
cancel
your
vacation
for
reasons
covered
by
the
Travel
Protection
Plan.
Unpaid
balances
for
your
package
are
due
90
days
prior
to
departure
(or
the
date
communicated
to
you
for
your
specific
travel
event).
For
bookings
made
within
90
days
of
departure,
full
payment
is
required
at
time
of
booking.
Should
your
package
cost
change
due
to
currency
fluctuation,
QUEENSLANDER
will
forward
a
revised
invoice
approximately
45
days
prior
to
departure.
If
payment
is
not
made
in
full
on
time,
QUEENSLANDER,
or
the
supplier
as
applicable,
reserve
the
right
to
treat
the
booking
as
cancelled
by
you
and
apply
the
cancellation
charges
set
out
below.
Should
you
wish
to
pay
prior
to
receiving
any
second
invoice
you
must
telephone
us
to
request
an
up
to
date
balance
outstanding.
Failure
to
do
so
will
result
in
further
invoice
should
there
have
been
any
increase.
All
monies
you
pay
will
be
held
on
behalf
of
the
supplier
with
whom
you
have
contract.
Payment
may
be
made
by
check,
cash,
American
Exprss,
Discover,
Mastercard
or
Visa.
For
payments
made
by
check
within
three
weeks
of
departure
we
require
a
certified
bank
check
or
cash,
we
will
not
accept
a
personal
check
within
that
timeframe.
TRAVEL
EVENT
COST:
The
suppliers
reserve
and
QueensLander
reserves
the
right
to
change
the
prices
of
unsold
travel
arrangements,
at
anytime,
before
your
booking
has
been
confirmed.
The
service
providers
and
QueensLander
reserves
the
right
to
pass
on
in
full
at
anytime
any
increase
on
travel
arrangements
that
may
be
introduced
by
travel
suppliers.
The
suppliers
and
QueensLander
also
reserves
the
right
to
correct
errors
at
anytime
before
and
after
your
booking
is
confirmed.
You
will
be
given
a
current
price
at
time
of
booking.
AMENDMENTS
BY
YOU:
Should
you
wish
to
make
any
changes
to
your
booking
after
it
has
been
confirmed,
e.g.
changes
to
departure
or
return
dates,
destinations,
hotel
etc,
you
must
advise
us
in
writing.
While
we
will
endeavor
to
assist,
we
cannot
guarantee
we
will
be
able
to
meet
such
requests.
Where
we
can
assist
with
such
requests,
and
except
where
otherwise
provided,
an
amendment
fee
of
$50.00
will
be
payable
per
person.
For
certain
airfares,
changes
cannot
be
made
after
reservations
have
been
ticketed,
due
to
conditions
set
by
the
airlines.
Should
you
wish
to
make
any
amendments
to
those
booking
you
will
incur
a
100%
cancellation
charge
and
any
new
arrangements
will
be
treated
as
a
re-booking.
Please
ask
QueensLander
for
details.
Alterations
within
90
days
of
departure
will
be
treated
as
a
cancellation
of
the
original
booking
incurring
the
cancellation
charges
set
out
below.
Any
new
request
will
be
treated
as
a
new
booking.
CANCELLATION
BY
YOU:
Should
you
or
any
member
of
your
party
need
to
cancel
your
booking
or
any
part
of
it
once
it
has
been
confirmed,
you
must
immediately
advise
us
in
WRITING.
Cancellation
charges
are
payable
as
set
out
below
except
where
otherwise
stated.
These
charges
are
calculated
from
the
date
the
written
notice
of
cancellation
is
received
by
QueensLander.
Travel
Protection
Plan
premiums
and
amendment
charges
are
non-refundable
in
the
event
of
your
cancellation.
CANCELLATION
SCHEDULE
Cancellations are very costly and usually do not occur in time for resale of the cancelled travel event. If cancellation in writing is received by Queenslander more than 90 days prior to travel departure date (or 120 days for certain travel events), the deposit will be returned.
For cancellations received within 90 days of departure date, the following per person cancellation fees apply:
89-71 days prior to travel departure date: 65% of total price;
70-31 days prior to travel departure date: 90% of total price;
30 days to departure day or later: 100% of total price;
Higher cancellation fees apply for certain travel events. Ask
us
about
travel
and
cancellation
insurance.
If QueensLander has arranged your flight(s) (which is a completely separate booking from your land vacation), and if flight changes are requested after the deposit has been received or if flights are canceled after tickets are issued, revision fees or airline cancellation charges will be applicable. Refunds for air arranged by QueensLander may take up to 90 days.
If QueensLander cancels a travel event, we will refund all monies paid to QueensLander; there is no additional liability other than what client has paid for trip cancellation or air arranged outside of QueensLander Tours. Refunds may take up to 90 days depending on travel event. QueensLander cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through QueensLander.
FORCE
MAJEURE:
We
regret
we
cannot
accept
any
liability
or
pay
any
compensation
where
the
performance
or
prompt
performance
of
our
contractual
obligations
is
prevented
by
reasons
of
circumstances
amounting
to
'force
majeure.'
‘Force
majeure'
means
any
event
which
QueensLander
or
the
supplier
of
the
service(s)
in
question
could
not,
even
with
all
due
care,
foresee
or
avoid.
Such
events
are
likely
to
include
war
or
threat
of
war,
riots,
civil
strike,
terrorists
activity,
industrial
action,
disease,
natural
or
nuclear
disaster,
Act
of
God,
fire,
adverse
weather
conditions,
closure
of
airports
or
ports,
governmental
action
and
all
similar
events.
DELAY:
We
regret
we
are
not
in
a
position
to
render
any
assistance
in
the
event
of
you
being
delayed
at
your
outward
or
homeward
points
of
departure.
The
airline
concerned
may
however
be
able
to
provide
alternate
flights
etc.
YOU
ARE
RESPONSIBLE
FOR
ARRIVING
ON
TIME
TO
POINTS
OF
ORIGINATION
DESIGNATED
BY
QUEENSLANDER
OR
QUEENSLANDER
AGENTS.
SCHEDULE
CHANGES:
If
QUEENSLANDER
is
notified,
prior
to
your
departure,
QUEENSLANDER
will
advise
you
of
any
relevant
schedule
changes
to
your
itinerary.
While
QUEENSLANDER
will
endeavor
to
assist
you
with
any
such
changes,
QUEENSLANDER
is
not
liable
for
any
additional
expenses
you
may
incur
through
a
change
in
itinerary.
TICKET
REFUNDS:
QueensLander
will
return
unused
tickets
to
the
airline
concerned
for
possible
refund.
Upon
receipt
of
refund
authorization
QueensLander
will
forward
you
a
check
less
any
applicable
cancellation
or
administration
charges.
Refunds
usually
take
6-8
weeks
but
isolated
cases
can
take
longer.
No
refund
will
be
give
in
respect
of
unused
tickets
or
vouchers
unless
they
can
be
obtained
by
the
supplier.
Where
ticket
refunds
can
be
obtained,
there
will
an
administration
charge
of
between
$15-50
depending
upon
the
complexity
and
the
value
of
the
transactions.
TIPPING
&
GRATUITIES
Gratuities
for
your
Tour
Captain,
local
guides,
and
hotel
porter
are
included
in
your
QueensLander
Tours
package
for
most
departures.
Gratuities
for
your
motorcoach
driver,
room
steward
and
wait
staff
(while
dining) are
at
your
discretion.
SPECIAL
REQUESTS:
If
you
have
any
special
request,
please
inform
us
as
soon
as
possible
in
writing
and
preferably
at
the
time
of
booking.
Although
we
will
endeavor
to
meet
any
such
requests
we
cannot
guarantee
to
do
so.
Failure
to
do
so
will
not
be
breach
of
contract
on
our
part.
We
cannot
accept
bookings
that
are
conditional
on
the
fulfillment
of
any
special
request;
and
such
booking
will
be
treated
as
a
'normal'
booking.
Concerning
Frequent
Flier
Programs,
please
advise
us
of
your
membership
information
at
time
of
booking.
We
cannot
supply
copies
of
tickets
for
post
travel
retrospective
claims.
IMPORTANT
NOTICES:
All
published
prices
(unless
noted
otherwise)
in
this
or
website
reflect
a
3.5%
discount
for
purchases
made
with
cash/check.
There
are
no
discounts
for
sales
made
by
credit
card.
PARTICIPANT
AGE
REQUIREMENTS:
An
adult
must
accompany
travelers
who
are
less
than
18
years
old
on
the
tour
and
cruise
departure
date;
the
child
may
receive
a
discount
on
the
land
tour
price.
We
do
not
accept
children
under
the
age
of
8
on
any
escorted
tours
or
cruises,
because
we
have
found
they
are
too
young
to
enjoy
these
vacations.
LIMITS
ON
QUEENSLANDER
INTERNATIONAL's
RESPONSIBILITY:
QueensLander
International
LLC,
its
employees,
officers,
directors,
guides,
travel
event
captains,
staff
and
agents,
does
not
own
or
operate
any
entity
which
is
to
or
does
provide
goods
or
services
for
your
travel
event.
It
purchases
transportation
(by
aircraft,
coach,
train,
vessel
or
otherwise),
hotel
and
other
lodging
accommodations,
restaurant,
ground
handling
and
other
services
from
various
independent
suppliers.
All
such
persons
and
entities
are
independent
contractors.
As
a
result
QueensLander
International
LLC
is
not
liable
for
any
negligent
or
willful
act
of
any
such
person
or
entity
or
of
any
third
person.
In
addition
and
without
limitation,
QueensLander
International
LLC
is
not
responsible
for
any
injury,
loss,
death,
inconvenience,
delay
or
damage
to
personal
property
in
connection
with
the
provision
of
any
goods
or
services
whether
resulting
from
but
not
limited
to
acts
of
God
or
force
majeure,
illness,
disease,
acts
of
war,
civil
unrest,
insurrection
or
revolt,
animals,
strikes
or
other
labor
activities,
criminal
or
terrorist
activities
of
any
kind,
overbooking
or
downgrading
of
services,
food
poisoning,
mechanical
or
other
failure
of
aircraft
or
other
means
of
transportation
or
for
failure
of
any
transportation
mechanism
to
arrive
or
depart
on
time.
There
are
certain
inherent
risks
in
travel
of
the
type
involved
with
QueensLander
International
LLC.
These
include,
but
are
not
limited
to,
risks
of
river
cruising,
hiking,
walking
travel
events,
inaccessibility
to
medical
attention
and
difficulty
in
evacuation
from
remote
locations
in
the
case
of
a
medical
emergency.
travel
event
participants
assume
all
such
risks
with
regard
to
these
possibilities.
ARBITRATION
AGREEMENT:
Any
controversy
or
claim
arising
out
of
or
relating
in
any
way
to
these
Terms
and
Conditions,
to
the
Responsibility
Clause,
to
the
website
or
,
or
any
information
relating
in
any
way
to
the
trip,
or
to
the
trip
itself,
shall
be
settled
solely
and
exclusively
by
binding
arbitration
in
Colorado.
TRAVELER'S
REPRESENTATIONS:
The
Traveler
represents
that
neither
he
nor
she
nor
anyone
traveling
with
him
or
her
has
any
physical
or
other
condition
or
disability
that
could
create
a
hazard
to
himself
or
herself
or
other
members
of
the
travel
event.
QueensLander
International
LLC
reserves
the
right
to
decline
to
accept
anyone
on
a
trip.
QueensLander
International
LLC
reserves
the
right
to
remove
from
the
trip,
at
his
or
her
sole
expense,
anyone
whose
condition
is
such
that
he
or
she
could
create
a
hazard
to
himself
or
others,
or
otherwise
impact
the
enjoyment
of
other
passengers
on
the
trip.
Airlines
used
are
not
to
be
held
responsible
for
any
act,
omission
or
event
during
the
time
passengers
are
not
on
board
their
planes
or
conveyances.
International
air
carriers
are
subject
to
international
air
conventions
limiting
their
liability.
The
limitations
of
liability
are
contained
on
the
reverse
side
of
the
airline
ticket
and
form
part
of
the
terms
and
conditions
of
this
package.
The
passage
contract
in
use
by
these
companies,
when
issued,
shall
constitute
the
sole
contract
between
the
companies
and
the
purchaser
of
these
travel
programs
and/or
passage.
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